Clinical Services Representative I

Clinical Services Representative I

Posting Summary

Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within the Department of Orthodontics at the Rutgers School of Dental Medicine (RSDM).

Under general supervision, the Clinical Services Representative I carries out a variety of front desk services related to cash collection. The incumbent serves as a receptionist, maintains appointment books, requests charts, posts payments, enters and updates patient demographic and insurance information and collects copayments.

Essential Duties and Responsibilities include the following: Registers patients presenting for treatment at Rutgers School of Dental Medicine. Enters all biographic and insurance information into appropriate computer system. Checks patient identification as required by RSDM policies. Audits patient data, such as address, to ensure it is current. Obtains a copy of the patients’ Medicaid/Medicaid HMO card each month, verifies and updates information as needed. Ensures that the designated insurance copayment is collected before patient is seen by student. Responsible for the collection and posting of patients’ payments. Ensures that the patients’ payments are recorded properly. Prepares computer receipts for patients. Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator. Prepares and balances receipts daily for the bank deposit. Endorses all checks with Rutgers University stamp and ensures that deposit is placed in a secure lock bag. Proves cash collections daily according to the procedures established by the Head Cashier. Directs patients to the correct area of the dental school (Special Needs, Pediatric Dentistry, Oral Med, etc.). Informs students of their patients’ arrival. Takes messages for students and advises them of patient appointments. Requests charts for patients of record who will be seen the next day.

FLSA Nonexempt

Grade 185

Salary Details

Minimum Salary 28.470

Mid Range Salary 28.970

Maximum Salary 29.840

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage

• Paid vacation, holidays, and various leave programs

• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options

• Employee and dependent educational benefits (when applicable)

• Life insurance coverage

• Employee discount programs

• Position Status

• Full Time

• Working Hours

• Standard Hours

• 35.00

• Daily Work Shift

• Work Arrangement

• This position requires a fully on-site work arrangement.

• Union Description

• Teamsters 97

• Payroll Designation

• PeopleSoft

• Seniority Unit

• Terms of Appointment

• Staff - 12 month

• Position Pension Eligibility

• PERS

Qualifications

• Minimum Education and Experience

• Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.

• Certifications/Licenses

• Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.

• Must be computer literate, including proficiency in Word and Excel.

• Preferred Qualifications

• Preference will be given to those with at least three (3) years of prior dental front desk experience.

• Associate’s degree preferred but not required.

• Equipment Utilized

• Physical Demands and Work Environment

• PHYSICAL DEMANDS: There are no significant physical demands. Sitting for long periods of time may be a requirement.

• WORK ENVIRONMENT: Clinic and office operation. Moderate noise.

• Special Conditions

• Posting Details

• Posting Number

• 26ST1727

• Posting Open Date

• Special Instructions to Applicants

• Regional Campus

• Rutgers Biomedical and Health Sciences (RBHS)

• Home

Location

Campus Newark (RBHS)

City Newark

State NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk Do you have at least three (3) years of progressively responsible clerical experience, including one (1) year in a business setting involving cash collections