Clinical Quality Program Manager

Job Title: Clinical Quality Program Manager-Administrative Office Department: Program Management Location: ElderONE-330 Monroe Avenue 2nd Floor Rochester, NY 14607 Hours Per Week: 40 hours Schedule: 8:00am-4:30pm Monday-Friday-Hybrid with opportunity to work 1-2 days at home after training period completed (Occasional on call)

SUMMARY:

The Clinical & Quality Program Manager-QSI, coordinates activities and functions of various Federal and State Quality programs to ensure that goals and objectives specified for the program are accomplished in accordance with established priorities, time limitations, funding limitations or other specifications. Responsibilities may include training, coordination, solicitation and scheduling of projects, development and implementation of new processes or workflows, budget management and other administrative duties, ongoing project management, and may supervise team members in conjunction with leader. Program Manager will coordinate work between IS&T, Quality, Medical Informatics, Process Improvement, Clinical and Operational leaders, and vendors as necessary.

RESPONSIBILITIES

• Reporting & Evaluation. Coordinate, monitor and report the status of all clinical and technological components for the hospitals and ambulatory practices; monitor program expenditures and ensure budget targets are met or exceeded; evaluate program effectiveness to develop improved methods
• Planning & Development. Coordinate activities related to the successful participation in quality programs; develop and schedule program work plans; develop communications to raise awareness of programs and provide training as necessary
• Leadership & Communications. Advise leaders on program goals and regulatory interpretation; provide leadership to the quality improvement process; ensure effective communication across departments

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or Associate's degree with 2 years Quality, Operations or Program Management experience
• For BSN candidates, current New York State Registered Nurse license

PREFERRED QUALIFICATIONS:

• Master’s Degree
• Minimum of two years’ academic or employment experience in project related work, systems and financial analysis
• 3 years of experience in healthcare operations and leadership
• Strong analytical, computer, verbal and written communication skills
• Familiarity with Quality & Patient Safety Principles.
• Must be able to work effectively with internal multi-disciplinary teams, leadership and external vendors as needed
• Excellent analytical, problem resolution, organization and time management skills

EDUCATION

• LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

• Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

• For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

• Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

• $70,000.00 - $100,000.00

CITY:

• Rochester

POSTAL CODE:

• 14607

• The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

• Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.