Clinical Lead

About the Role Telus Health is seeking a Clinical Lead to drive clinical operations for the Virtual Care team. You will lead a nationwide team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries and partner with clinical and operational leaders to deliver high-quality, patient-centered care through evidence-based protocols. The role focuses on optimizing workflows, implementing new tools, and guiding strategic initiatives across Canada. What You'll Do

• Leading Clinical Strategy: Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment.
• Facilitating Communication: Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives.
• National Operations Alignment: Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada.
• Operational Excellence: Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations.
• Process Improvement: Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency.
• Local Operations Leadership: Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies.
• Clinical Expertise: Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations. What We're Looking For
• Primary Care Nurse Practitioner in good standing with the affiliated regulatory body.
• Bilingual in French and English, both spoken and written.
• Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience.
• Strong organizational and facilitation skills, data analysis and leadership abilities.
• Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare.
• Highly comfortable with IT systems, including Google Suite, Windows and Mac OS.
• Availability: Able to work 7.5 hours a day, Monday to Friday.
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. Compensation & Benefits
• Salary range: $86,000-$136,000 per year.
• Performance Bonus or Sales Incentive Plan: 15%.
• Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We’re open to discussing competitive compensation packages tailored to your experience.