Clinical Director

Refua is looking for a Clinical Director

Refua is a growing, technology-enabled healthcare organisation focused on improving access to high-quality care for Canadians. The organisation combines startup speed and ambition with strong clinical standards, responsible patient care, and a focus on building scalable virtual healthcare programs.

The Role The Part-Time Clinical Director will provide senior clinical oversight across clinical quality, patient safety, regulatory compliance, governance, and patient-centred care. Reporting to Executive Leadership, the Clinical Director will also serve as a key clinical advisor and hands-on builder, helping turn new service ideas into safe, effective, and scalable clinical programs.

Key Responsibilities

• Clinical Leadership & Governance

• Provide senior clinical leadership and strategic direction.

• Establish and maintain clinical governance, standards, policies, and protocols.

• Oversee clinical quality, patient safety, risk, and continuous improvement.

• Support regulatory and professional compliance across relevant Canadian jurisdictions.

• Clinical Operations & Team Leadership

• Provide clinical guidance and mentorship to Nurse Practitioners and clinical teams.

• Support complex clinical escalations and significant clinical matters.

• Help build a high-performing culture of clinical excellence, accountability, and continuous improvement.

• Program & Service Development

• Build and improve clinical programs and patient care pathways.

• Design eligibility criteria, treatment protocols, monitoring cadences, and escalation processes.

• Provide clinical input into new healthcare services, technology, and AI initiatives from concept and pilot design through launch and ongoing improvement.

• Executive Advisory

• Advise Executive Leadership on clinical strategy, risk, and service development.

• Provide practical clinical input into the organisation’s growth and service development.

Qualifications

• Active Canadian registration and licensure in good standing.

• Significant clinical experience as a Physician or Nurse Practitioner.

• Demonstrated experience in clinical leadership, governance, or senior healthcare management.

• Exceptional clinical judgement and decision-making skills.

• Strong understanding of Canadian healthcare regulations and professional standards.

• Confidence and credibility to advise and challenge senior leadership.

• Experience building or improving clinical programs, care pathways, or new healthcare services.

• Resourceful and practical approach, with comfort operating in an ambiguous startup environment.

• Genuine interest in virtual care, healthcare technology, and innovation.

• Preferred Qualifications

• Experience in telehealth, digital health, primary care, or a high-growth healthcare environment.

• Experience balancing strategic leadership with hands-on execution.

• The Right Fit Refua is seeking a high-calibre clinical leader who:

• Is respected by peers and operates to a high professional standard.

• Thinks strategically while remaining practical and hands-on.

• Can balance clinical quality with startup speed and innovation.

• Understands the realities of scaling healthcare services.

• Is comfortable helping establish and raise clinical standards.

• Why Refua

• The role offers the opportunity to join a growing healthcare organisation and directly influence how virtual healthcare is delivered in Canada.

• The Clinical Director will have autonomy and visibility across clinical strategy, governance, and culture while working alongside the executive team. The position begins part-time, with the potential to develop into a full-time role as Refua grows.