Clinical Care Navigator

Clinical Care Navigator

Overview

We are honored to offer our clients the support of skilled clinical care navigators (CCNs). CCNs manage crises, provide in-the-moment support, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities. CCNs must be comfortable adopting new technology platforms and have a growth mindset. Please note: this position does not involve providing in-person services or therapy, rather connecting clients to care when they need it most.

Full-time

Salary: 38.65 per hour

“My experience working at Lyra has been nothing short of pleasant. The role of being a clinical care navigator is not stress-free, and there certainly are harder days, but they are manageable, all thanks to a supportive team and environment. In my previous roles, I often experienced the “Sunday scaries” but ever since being here, I haven't felt that. That's because I know even through tough calls, I’ll be seen and supported. It's a wonderful opportunity to not only connect people to care, but to be one of the first encounters people have to the world of mental health.”

Eunice Clinical Care Navigator

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Perks at Lyra

We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our perks and benefits:

Financial rewards Competitive compensation for your session work and administrative work, 401K, equity in the company through discretionary restricted stock units

Health benefits Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

Lyra for Lyrians Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

Time off with pay Guilt-free time to unwind and recharge, including 4 weeks of vacation and paid holidays

Tech stipend Monthly stipend to spend on technology needs

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Role

As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.

This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.

You must be able to work one of the following shift(s): Tuesday - Saturday: 5:30pm-2am PT (6:30pm-3am MT / 7:30pm-4am CT / 8:30pm-5am ET)

Tuesday - Saturday: 7pm-3:30am PT (8pm-4:30am MT / 9pm-5:30am CT / 10pm - 6:30am ET)

Responsibilities

• A fast-paced, growing company – We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements.
• A team with dynamic roles – we expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow – comfort with change is a must!
• Making an impact – over 10 million members are eligible for care through Lyra, and every day we impact the lives of thousands of people by improving access to life-changing mental health care.

Qualifications

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)

• Must have two years post license experience (EAP/clinical call center experience preferred)

• Bachelor's degree in nursing (RN); Must have two years psychiatric intake, assessment RB, other related experience (EAP/clinical call center experience preferred)

• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)

• Bilingual, Spanish-speaking candidates strongly preferred (but not required)

• Must be a full time resident of the United States; work cannot be completed from outside the United States.

• Pay and Benefits

• As a full-time Clinical Care Navigator After Hours, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is 38.65 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location.

The base rate is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

• Lyra for Lyrians; coaching and therapy services

• Competitive time off with pay policies including vacation, sick days, and company holidays

• Paid parental leave

• 401K retirement benefits

• Monthly tech allowance

• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

• We can’t wait to meet you.

• Protect yourself from recruitment fraud

• Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth.com or lyraclinical.com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.

• We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

• By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the