About this role
About the Role The Clinical Care Navigator is a Corning Health Services team member who guides employees and their family members through the healthcare journey with compassionate, high-touch support and strong clinical judgment. Through extensive experience and partnerships with global healthcare providers, you will help individuals navigate complex healthcare systems, access high-demand and high-quality providers, and coordinate with benefits colleagues and insurers.
What You'll Do
- Compassionately assess employee (and family member, as applicable) needs and identify opportunities for support across the healthcare journey.
- Facilitate high-demand and high-quality care for individuals with specialized medical, physical, or behavioral health needs.
- Educate employees on available benefits, programs, and services, and the means to access them within critically limited time periods.
- Represent Health Services with strong executive presence at senior-level meetings and cross-functional interactions, communicating clearly and driving alignment on next steps.
- Possess and demonstrate independent problem solving, providing the highest level of employee engagement and customer service.
- Translate complex medical information into clear, supportive conversations that assist individuals in understanding complex healthcare diagnoses, care options, and next steps.
- Partner with senior executives at the local, regional, and international healthcare system levels to advocate for employees and family members.
- Expertly maintain and enhance relationships with global vendor partners and centers of excellence to support world-class healthcare access and outcomes.
- Independently support the Manager of Global Special Services in advancing priorities, tracking progress, and driving follow-through on key initiatives with minimal oversight.
- Maintain confidentiality and comply with HIPAA privacy standards and all applicable policies and requirements.
What We're Looking For
- Bachelor’s degree in a clinical field or graduate degree in a related clinical field (e.g., RN, NP, PA, MD/DO)
- 5+ years of clinical experience in a licensed patient-care role
- Current, active, and unrestricted clinical license