Clinic Support Coordinator

Summary:

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Duties & Responsibilities:

Performs variety of administrative processes, is the first and last point of contact with patients daily.

• Answers telephone and provides accurate Rogers program and services information to callers.

• Registers and schedules patients and confirms insurance guarantor information.

• Responsible for daily check-in and check-out of patients and reporting of this information.

• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.

• Maintains and orders supplies.

• Distributes incoming packages and mail. . Maintains medical records ensuring accuracy of document placement.

• Reviews all active medical records for correct placement of forms, and patient information.

• Files all reports accurately and in a timely manner.

Completes all documentation within required timeframe.

Ensures routine and priority tasks are completed within established timeframe.

Coordinates projects as assigned.

• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team

Ability to communicate and coordinate transfer process to and from Rogers.

• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.

Performs other duties as assigned.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.

• Communicate with all individuals in a positive and professional manner.

• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.

• Communicate concerns and provide solutions for same.

• Attend outside seminars to promote professional growth.

• Demonstrate a positive and professional attitude toward all customers.

• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.

• Project a professional image by wearing appropriate, professional attire. Education/Training Requirements:

• Eighteen (18) years of age, or older.

• High school diploma required.

• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.

• Previous experience working in an office setting, medical office or psychiatric setting is preferred.

• Basic knowledge of equipment utilized to perform clerical duties.

• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.

• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

Pay Transparency Requirements:

Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)