Clinic/Practice Assistant, Women's Health

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

22 Atwood Drive Northampton & 170 University Drive Amherst

Make every patient interaction count. Join our Women’s Health practice and help create a welcoming, well-organized experience—from the first phone call through check-out. Bring your communication skills, attention to detail, and office experience to a role that keeps daily practice operations moving smoothly.

Your impact Under general supervision, you’ll support efficient practice operations through scheduling, patient check-in and check-out, and routine administrative and clerical work. This role does not require direct patient care. Specific duties may vary by department.

What you’ll do

• Provide day-to-day administrative and clerical support to help the practice run smoothly.

• Schedule patient appointments, maintain appointment records, and support check-in and check-out.

• Welcome and assist patients, helping create a positive experience with the practice.

• Answer calls, respond to routine inquiries, and help callers schedule appointments.

• File patient materials and print appointment schedules.

• Process patient billing forms and scan documents into patient medical records/LMR.

• Request patient medical records and laboratory test results.

• Open and distribute practice mail and faxes.

• Prepare forms, records, schedules, and memos as directed.

• Accept patient co-payments when required.

• Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.

• Serve as a “Super User” for scheduling, registration, and billing systems.

• Help colleagues use these systems by providing assistance and training.

• Depending on practice needs and competency level, you may also handle specialized tasks such as surgical scheduling and schedule changes or blocking.

• Qualifications

• What you’ll bring

• High school diploma or equivalent required; experience cannot substitute for this education requirement.

• 2–3 years of office experience required.

• Certified Medical Administrative Assistant (CMAA) credential preferred.

• Proficiency with Office Suite and familiarity with office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.

• Confidence using phone systems, managing non-routine calls, resolving routine issues appropriately, and taking complete, accurate messages.

• Clear verbal and written communication skills, including reading work-related documents and composing or editing emails, memos, and letters for different audiences.

• Strong organization and time-management skills to coordinate your work and the time of others, manage multiple tasks, follow established protocols, and work within practice systems.

• Additional Job Details (if applicable)

• Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance

• A robust retirement savings program

• Generous paid time off

• Tuition assistance and professional development support

• Additional employee perks

• Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.

• Remote Type

• Onsite

• Work Location

• 22 Atwood Drive

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $17.71 - $24.94/Hourly

• Grade

• 3

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

• Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.