Clinic Operations & Administrative Manager

Clinic Operations & Administrative Manager

Glow Health is seeking a highly organized and execution-focused Clinic Operations & Administrative Manager to oversee the day-to-day running of our clinic. This role is central to ensuring smooth operations, excellent client experience, staff accountability, and strict adherence to company standards.

This is a high-responsibility, hands-on position requiring strong judgment, attention to detail, consistent follow-through, and professionalism in a fast-paced clinical environment.

Experience: 1 - 3 years Industry: Hospital Services Employment Type: Full time

Benefits

• 13th-month pay
• Paid overtime
• Performance-based bonuses
• Free clinic treatments
• Growth opportunities within Glow Health

Responsibilities

• 1. Clinic Operations & Oversight
• Ensure the clinic opens and closes on time daily
• Maintain cleanliness, order, readiness, and professional presentation of the facility
• Oversee front desk operations, nursing coordination, and client flow
• Ensure all services are delivered in line with Glow Health protocols
• 2. Staff Coordination & Accountability
• Supervise administrative and support staff; escalate issues promptly
• Ensure punctuality, proper conduct, and adherence to assigned duties
• Support onboarding and continuous training of new staff
• Enforce clinic policies consistently and professionally
• 3. Communication & Reporting
• Act as the primary on-site liaison to the Founder & CEO
• Provide daily written operational reports (activities, issues, resolutions, gaps)
• Draft clear, professional internal and client communications
• Follow instructions accurately and seek clarification when needed
• 4. Client Experience & Revenue Protection
• Ensure a positive, professional client experience from entry to exit
• Monitor scheduling accuracy, service delivery, and payment processes
• Identify workflow gaps, inefficiencies, or missed revenue opportunities
• Resolve minor client issues independently and escalate when necessary
• 5. Compliance & Documentation
• Always maintain confidentiality and professionalism
• Ensure accurate record-keeping and operational documentation
• Support compliance with internal policies and healthcare-related standards

Requirements

• Mandatory

• Excellent written and spoken English

• Strong organizational skills with proven follow-through

• Ability to work independently with minimal supervision

• Ability to perform consistently under pressure in a clinical environment

• High level of professionalism, discretion, and reliability

• Preferred

• Experience in a healthcare, clinic, or medical office setting

• Background in operations, administration, or supervisory roles

• Familiarity with scheduling systems and basic financial tracking

• Non-Negotiables

• Detail-oriented and execution-driven

• Reliable, solution-focused, and accountable

• Open to feedback and able to implement corrections promptly

• Respects hierarchy, confidentiality, and organizational structure

• Salary: N200,000

• Application Deadline: 27th Jan, 2027