Clinic Administrative Assistant

Clinic Administrative Assistant

Address: 3034 Fish Hatchery Rd, Fitchburg, WI 53713, United States of America

Job ID: R0271399

Location Type: Onsite

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

Job Description

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under general supervision, follows established company policies and procedures and applies acquired job skills to:

Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:

• Answering telephone & routing calls to the appropriate person
• Professionally greet all patients and guests.
• Maintain a professional environment at all times. Monitors the reception and waiting areas.
• Distributing incoming mail.
• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures.
• Ensure all aspects of patient confidentiality are maintained at all times

Scheduling and Registration - Responsibilities may include the following based on location and business need:

• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
• Organizes travel for patients by contacting and providing requested medical records.
• Coordinates with transient patient paperwork.
• Coordinates transfer placements and confirmations along with Clinical Manager.
• Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.
• Monthly insurance card scanning

Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:

• Setting up and maintaining filing systems and basic databases as applicable.
• Completing forms and reports as required by the various company offices and outside vendors and agencies.
• Preparing purchase orders using the appropriate software application.
• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
• Maintaining inventory of the necessary office supplies
• Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc).
• Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data.
• Assemble, file and maintain patient medical records
• Print patient schedule and pull patient charts daily.
• Arrange for package pickup and delivery.
• Assists with month-end reporting requirements.
• Participate in collaboration sessions such as center/team huddles and staff meetings.
• Attend education and training sessions as appropriate and apply key learnings.

SKILLS

• Knowledge of office procedures required.
• Proficient in Microsoft office applications
• Ability to adapt to supporting software applications.
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Strong organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials

SUPERVISION:

• None

EDUCATION

• High School Diploma or GED required

EXPERIENCE AND REQUIRED SKILLS:

• Minimum 6 months relevant experience without a degree.

• 1-2 years related experience preferred.

• Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.

• Pleasant telephone manner.

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

• Care in every moment.

• Connection in every step.

• Our Offerings

• We are committed to your total well-being.

• We want to help you thrive and are committed to an equitable workplace that fuels individual success and our

• company's growth. With tailored healthcare, wellness programs, training, and consistent support, our

• programs ensure you have the resources to be your best self at work and at home.

• Health

• Medical plan options

• Dental insurance

• Vision plan

• Short- and long-term disability

• Wealth

• 401(k) retirement plan with company match

• Student debt and loan support

• Flexible spending accounts

• Commuter benefits

• Employee discounts

• Well-being

• Hybrid working model

• Paid time off and leave programs

• Fertility, family building, and postpartum support

• Caregiving support

• Development

• Go4RN program helps employees get to RN status with covered tuition and eligible expenses

• Tuition assistance for employees and their families

• Digital access to high-quality educational content, through The University, for all employees worldwide

• For more information and eligibility requirements, please contact your recruiter or HR representative.

• Important notices

• Fraud Notice

• Fresenius Medical Care is aware of fraudulent communications from individuals or organizations falsely claiming to represent our company. To help protect yourself, please note:

• Frecenius Medical Care will only contact candidates using official company email domains or

• through Cara, our virtual AI (Artificial Intelligence) assistant at Fresenius Medical Care.

• We do not request payment, fees, gift cards, cryptocurrency, or banking information at any stage

• of the recruitment process.

• We do not conduct interviews exclusively through messaging apps or social media platforms.

• All legitimate job openings are posted on our official careers website.

• If you receive suspicious communication claiming to be from Fresenius Medical Care, do not respond

• or share personal information. We encourage you to report the activity to your local consumer

• protection agency, law enforcement authority, or cybercrime reporting center. We have included links

• for the most common hiring locations for your convenience.

• United States: Federal Bureau of Investigation (IC3) –

• www.ic3.gov

• Germany: Bundeskriminalamt (BKA) –

• www.bka.de

• United Kingdom: Action Fraud –

• www.actionfraud.police.uk

• Poland: CERT Polska –

• www.cert.pl

• India: National Cyber Crime Portal –

• www.cybercrime.gov.in

• Mexico: Guardia Nacional –

• www.gob.mx/gn

• Philippines: Philippine National Police Anti-Cybercrime Group –

• www.pnp.gov.ph

• We are committed to maintaining a safe and transparent recruitment process.

• Recruitment Agency

• If you are a recruitment agency submitting a resume on behalf of a client: Fresenius Medical Care AG and its affiliates (FME) only accepts candidate submissions from agencies on its approved Preferred Supplier List. All third-party searches and submissions require an existing signed agreement and prior, written approval from Human Resources; all other submissions will be considered unsolicited.

• Do not forward resumes or