Client Support Specialist - English speaking | Klientu atbalsta speciālists/-e

About Mapon

Mapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.

We started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.

Why Join Mapon?

Behind those numbers is a product that never stops improving and a team that keeps moving it forward. That gives Mapon a strong foundation for the next stage of growth: deeper relationships in the markets where we are already present, more businesses to reach and new opportunities to unlock.

Working at Mapon Latvia

At Mapon Latvia, you’ll be based at our headquarters in Riga and join a local team of 140+ colleagues, including 3 people in local Client Support team. You’ll have your closest teammates right beside you, while also working with colleagues across our eight branches and beyond, sharing market insights and helping grow one product across different countries. It’s the best of both worlds: a strong local team and a genuinely international way of working.

What you’ll do

• Work on regular days as a Client Support Specialist (working hours 09:00–17:00)
• Support the onboarding process of new clients and partners
• Work with AI-driven customer support – use AI tools, such as Claude, in your daily work to resolve client requests faster and help keep our support knowledge base accurate and up to date
• Provide remote communication with clients via email, phone, and chat
• Provide clients with the necessary information about Mapon products
• Proactively resolve problem situations, troubleshoot solutions and devices
• Plan installation trips for technical specialists to clients and support technician work
• Collect and analyze various amounts of data
• Replace colleagues from the same department during their absence – holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks
• Follow organizational policies and regulations
• Comply with confidentiality commitments

What we’re looking for:

• Previous client support experience is required

• Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc.

• Previous experience in the IoT field will be valued

• Great organizational skills

• Being responsible with the assigned tasks by the Direct manager

• Effective communication skills to provide key information to the Direct Manager or other departments

• Willingness and ability to help people

• Ability to react quickly and concentrate in stressful situations

• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently

• Proficient English language skills, Latvian and other languages will be considered beneficial (to be able to communicate with clients and other teams in our global branches)

• Latvian and other language skills will be considered advantageous

• Why Mapon?

• Monthly salary — 1600 EUR gross

• Paid lunches and fruit in the office

• Personalized employee benefits after the probation period, from which you can choose the most suitable for you (health insurance (including mental health support, dental care, and massage courses), additional sports program or employer contributions to your 3rd pension pillar (Indexo))

• The option to work hybrid: in our office in Riga and partly from home

• Additional paid holidays, including your birthday and paid study leave

• Health Days — take time off when you’re not feeling well, without the need for a sick leave certificate

• Access to AI tools and paid plans, such as Claude, ChatGPT, Gemini, and others if needed, to support your daily work and productivity

• An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases

• Free parking at the office

• The opportunity to work outside Latvia for up to 90 days a year

• A dedicated budget for team-building events

• Referral bonus — receive a reward when you refer a candidate who successfully joins our team

• Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone

• Additional bonuses for special occasions and important life events

• Paid participation in Riga Marathon

• Interest groups and activities within the Draugiem Group community

Our hiring process:

• CV review – Your application will be reviewed by HR and the Hiring Manager (Client Support Team Lead)

• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best

• Practical task – Selected candidates will be invited to complete a written take-home assignment

• Video interview – Interview with HR and Hiring Manager (up to 60min)

• Background check - by providing two references from previous workplaces

• This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics – together.

• We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

• AS Mapon (reg.nr. 40003800531)

• Position title: Klientu atbalsta speciālists/-e ar angļu valodas zināšanām

• Par Mapon

• Mapon izstrādā B2B SaaS risinājumus uzņēmumiem, kuru darbs norisinās fiziskajā vidē. Mūsu platforma palīdz uzņēmumiem pārvaldīt transportlīdzekļus, autovadītājus un aprīkojumu, uzlabot satiksmes drošību, samazināt izmaksas, automatizēt ikdienas darbības un ievērot sarežģītās transporta nozares normatīvās prasības.

• Mēs sākām savu darbību Rīgā 2006. gadā. Šobrīd Mapon izmanto vairāk nekā 35 000 klientu, un platformai ir pieslēgtas vairāk nekā 400 000 ierīču. Mums ir vairāk nekā 200 kolēģu visā Eiropā un vairāk nekā 150 partneru visā pasaulē. 2025. gadā Mapon ieņēmumi pieauga par 22,8 %, sasniedzot 24,2 miljonus eiro, vienlaikus saglabājot uzņēmuma rentabilitāti. Esam īstenojuši astoņas uzņēmumu iegādes un plānojam turpināt izaugsmi gan organiski, gan apvienošanās un iegādes darījumu ceļā.

Ko mēs sagaidām:

• Iepriekšēja pieredze klientu atbalsta jomā ir obligāta; pieredze darbā ar pieteikumu pārvaldības rīkiem tiks uzskatīta par priekšrocību; iepriekšēja pieredze IoT jomā tiks uzskatīta par priekšrocību; teicamas organizatoriskās prasmes; atbildība par uzdevumiem; efektīvas komunikācijas prasmes; vēlme un spēja palīdzēt cilvēkiem; spēya reaģēt ātri un koncentrēties stresa situācijās; organizēta un proaktīva pieeja; labas angļu valodas zināšanas; latviešu un citu valodu zināšanas tiks uzskatītas par priekšrocību.

• Kāpēc Mapon?

• Mēneša alga — 1600 EUR bruto

• Apmaksātas pusdienas un augļi birojā

• Individuāli pielāgojami darbinieku labumi pēc pārbaudes laika

• Iespēja strādāt hibrīdā režīmā

• Papildu apmaksātas brīvdienas, dzimšanas dienā un mācību atvaļinājums

• Veselības dienas

• Piekļuve MI rīkiem un to maksas plāniem

• Ikgadējais mācību budžets

• Bezmaksas autostāvvieta pie biroja

• Iespēja strādāt ārpus Latvijas līdz 90 dienām gadā

• Budžets komandas saliedēšanas pasākumiem

• Ieteikuma bonuss

• Mentora bonuss

• Papildu prēmijas īpašos gadījumos un nozīmīgos dzīves notikumos

• Dalība Rīgas maratonā

• Interešu grupas Draugiem Group kopienā

• Atlases process: CV izskatīšana, iepriekš ierakstīta intervija, praktiskais uzdevums, video intervija, iepriekšējās darba pieredzes pārbaude