Client Support Administrator

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

Life in this role

As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Client Support Administrator.

Salary: £27,912 per annum

Shift: 4 on, 4 off, days 06.00-18.00

Please note: This is a 12 month Fixed Term Contract

As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, look after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

Key Duties of a Client Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
• Provide client reports that are accurate and communicated within the agreed timeframes
• Ensure a positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal teams to achieve query resolution for clients
• Looking after a portfolio of clients on a daily basis

Qualifications

• What you’ll need ...

• Excellent verbal and written communication skills

• Exceptional attention to detail

• Ability to work in a pressurised environment

• Ability to work using own initiative

• Negotiating skills – ability to influence and steer

• Effectively prioritising work load in order to meet set deadlines

• Customer Service driven, in order to maintain a high level of customer focus

• Computer literate particularly with MS Word, Outlook and Excel

• Be a good team worker demonstrating loyalty and commitment to the organisation and team members

• Professional, approachable and helpful to ensure smooth running of the general operation

• Additional Information

• What is in it for you?

• If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.

• Eye Care Vouchers – free eye tests and discounts on prescription glasses.

• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.

• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.