Client Success Specialist III

Client Success Specialist III

Oracle Careers

The Global Oracle Linux Customer Success team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over the world. Apart from contract renewal team is also responsible for retaining and growing the contract base by upselling and renewing multi-year contracts. The Customer Success Representative will be primarily responsible for ensuring the target support renewal rate for existing small/medium-sized customers in their assigned territory. Will assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.

Job Description

Manages customer success process for a defined territory Should retain customers and grow contracts by Upselling & doing multi-year renewals (more than 1 year) Ensure timely support renewals for small to medium-sized customers in assigned territory Organize Customer Onboarding and Customer Success Programs Provides management with performance feedback First-line management contact for customer escalations Serves as a resource to other organizations for process and policy questions Troubleshoots problems and escalates as necessary Assists in key indicator reporting and trend analysis Educates customers on e-business practices and any associated contractual implications Ensures customer awareness and understanding of the applicable elements of the Support portfolio Responsible for meeting productivity requirements on outbound calls for renewals Manages exceptions for customers with issues that may delay or inhibit renewals

Responsibilities

• Excellent communication and negotiation skills with a right customer service attitude.
• Takes initiative; and uses all available resourcesShould be open for 24x7 environmentStrong analytical skills and should have good knowledge of excelExcellent research and problem-solving skills with an analytical bent of mindEffectively manages time and priorities to meet service levelsSelf-motivated; focused and driven to achieve goals Exercises judgment, initiative and discretion when providing solutions to customersAble to apply knowledge and make decisions with minimal direction from managementProjects a positive, professional imageDemonstrated ability to meet deadlinesDemonstrated ability to suggest and implement continual improvementsDemonstrated ability to work in collaboration with others to achieve goals

Qualifications

• Career Level - IC3

• Required Skills

• Key Account Management

• About Us

• Only Oracle brings together the data, infrastructure, the applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.