Client Success Manager
About this role
About the Role
The Client Success Manager is responsible for driving post-implementation client success, satisfaction, adoption, and retention. Serving as the primary strategic contact after go-live, this role partners with clients to maximize the value of Tyler solutions, proactively address challenges, promote best practices, and ensure long-term client health through ongoing relationship management, business reviews, and cross-functional collaboration. They connect the product, sales, and engineering teams to the client, build rapport, understand client wants and needs, and identify solutions to complex problems.
What You'll Do
- Develops and maintains excellent relationships with assigned clients at the highest levels.
- Collaborate with Product Owners/Managers, Regional Sales Directors, and Implementation Managers to develop a post-implementation vision for clients.
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