Client Success Manager

Client Success Manager

Barcelona

Client Services

Description

About the Role

The Client Success team partners with Gartner clients to ensure they achieve exceptional value from their Gartner investment while advancing their most important business priorities.

As a Client Success Manager, you will serve as a strategic partner to a portfolio of clients, helping them leverage Gartner's research, experts, tools, and insights to make informed business decisions and achieve measurable outcomes.

You will build trusted relationships with senior stakeholders, drive client engagement, and play a key role in strengthening long-term client partnerships through consistent value delivery.

What You'll Do

• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.

• Develop a deep understanding of client priorities, initiatives, and business challenges.

• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.

• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.

• Drive engagement, value realization, and ongoing utilization of Gartner services.

• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.

• Leverage client insights and engagement data to proactively identify risks and growth opportunities.

• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.

• Contribute to strong client retention through consultative partnership and measurable value delivery.

• What You'll Need

• Required Qualifications

• Fluency in English at a professional business level.

• Fluency in one or more of the following languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.

• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.

• Strong executive communication and stakeholder management skills.

• Demonstrated ability to influence, prioritize, and solve complex business challenges.

• Strong analytical and consultative problem-solving capabilities.

• Preferred Qualifications

• Bachelor's degree.

• Experience managing executive-level client relationships.

• Experience within professional services, research, consulting, technology, SaaS, or advisory environments.

• Experience using data and insights to drive client engagement and retention.

• What Makes This Opportunity Unique

• Partner directly with leaders from some of the world's most influential organizations.

• Gain broad exposure to business challenges across industries and functional areas.

• Leverage Gartner's world-class research and expert network to drive client outcomes.

• Develop expertise in executive engagement, strategic partnership, and business advisory services.

• Access significant opportunities for career growth and internal mobility.

• Gartner is the world authority on AI

• What do we offer?

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

• Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources or by contacting the appropriate channels.

• Job Requisition ID:115397

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