Client Success Manager

About the Role As a Client Success Manager, you’ll be on the front line delivering best-in-class account management to help clients achieve their goals. You will retain and grow business by identifying ICUC products and services that deliver value, collaborating with revenue and operations teams in a fully remote environment.

What You'll Do

• Manage major brands and/or Fortune 1000 accounts as the primary client contact, engaging senior client stakeholders to grow account value.
• Deliver regular client reviews, status meetings and presentations while keeping clients informed about new ICUC products and services.
• Advise clients on social media strategy by collaborating with ICUC’s Strategy and Insights teams.
• Support the setup and implementation of social media projects as required.
• Keep Salesforce Opportunities and Projects up to date; work on proposals and SOWs.
• Partner with other client agencies – media, creative, PR, etc. — and contribute to new business pitches.
• Work with senior management to shape ICUC’s strategic offering.

What We're Looking For

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients.
• Proficient in managing organic social media; additional expertise in paid social is highly regarded.
• Familiarity with community management, strategic planning, and reporting; experience with Sprinklr, Khoros, and Sprout Social.
• Exceptional written and verbal communication skills with strong presenting abilities.
• Strong organizational and time management skills with the ability to adapt in a dynamic environment.
• Excellent collaboration skills across departments and stakeholders; strong problem-solving capabilities.
• Up-to-date with current social media trends and industry dynamics.
• Proficiency in Microsoft PowerPoint and Microsoft Teams.
• Background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field (equivalent experience considered).
• Willingness to travel for onsite client visits with valid travel documents.
• Additional requirements: ability to pass a Criminal Record Check, access to reliable hardware/software, high-speed internet, and fluent English; additional languages are a plus.

Nice to Have

• Additional languages; enterprise client experience; budgeting and project management experience.
• Experience with paid social campaigns.

Compensation & Benefits

• Salary range: $70,000-$80,000 USD per year. Actual salary within the range will be based on relevant experience.
• Travel on-site visits may be required. Other benefits not specified.