About this role
Position title: Client Success Executive
Experience: 1-3 years
Location: Noida Mode: Hybrid
Notice period: Immediate joiner -15 Days
Key Skills
Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration
Key Responsibilities
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Handle customer queries via phone, email, and chat.
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Understand customer needs and assist with product features.
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Troubleshoot and report product issues and technical problems.
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Maintain internal records of customer issues and resolutions.
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Share customer feedback, feature requests, and workarounds with internal teams.
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Follow up with customers to ensure timely issue resolution.
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Handle complex issues through investigation, resolution, escalation, and follow-up.
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Collaborate with Product, Sales, and Marketing teams to improve customer experience.
Required Qualifications
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1–3 years of relevant experience in Customer Support / Technical Support.
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Pursuing or completed Bachelor’s degree.
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Must be a UAE National / Emirati.
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Good communication and interpersonal skills.
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Strong problem-solving and analytical abilities.
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Proficiency in MS Excel and PowerPoint.
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Strong customer focus and ability to work under pressure.