Client Success and Community Manager

Biz Afric

They are recruiting to fill the position below:

Job Title: Client Success and Community Manager

Location: Nigeria

Employment Type: Full-time

About the Role

• Connected Minds Limited is seeking an experienced Client Success & Community Manager to manage client experience across our premium coaching programmes and private communities.
• This is primarily a client-success role, not a general social media or community management position. The ideal candidate must have direct experience managing paying clients in a premium service-based business, preferably within coaching, consulting, premium education, masterminds, memberships, or similar high-touch services.
• Preference will be given to candidates who have directly supported clients investing approximately $1,000+ in a programme or service and understand the level of communication, ownership, professionalism and service expected when managing premium clients.

Responsibilities and Duties

• Manage premium client relationships throughout the full service/programme lifecycle, from onboarding through programme completion.
• Deliver high-touch, personalised client support and manage client expectations professionally.
• Manage private client communities while maintaining a high standard of client experience and engagement.
• Take ownership of client engagement, satisfaction, issue resolution and retention.
• Build strong client relationships through professional, responsive and proactive communication.
• Coordinate onboarding, programme communications, scheduling, follow-ups and client records.
• Handle client enquiries, feedback, concerns, testimonials and success stories professionally.
• Maintain and independently manage client-success systems, trackers, SOPs, follow-ups and reports.
• Monitor client engagement, satisfaction and retention and use client feedback/data to identify areas for improvement.
• Work closely with the Founder and wider team while independently taking ownership of day-to-day client-success operations

Requirements

• Interested candidates should possess a Bachelor's Degree or HND with 3–5+ years of experience in Client Success, Customer Success, Client Experience, Community Management, Membership Management or a related field.
• Has excellent written English.
• Is highly organised and dependable.
• Demonstrable experience managing premium clients, paid communities or ongoing programmes.
• Strong understanding of client engagement, retention and customer experience.
• Excellent written and verbal communication, organisation, attention to detail and follow-through.
• Strong judgement, commercial awareness and the ability to work independently with minimal supervision.
• Experience using CRMs, spreadsheets, project-management tools and community platforms; ability to use client data and feedback to improve the client experience.

Additional Information:

• Please note: General community management, social media audience engagement or programme administration experience alone is not sufficient for this role. We are specifically looking for candidates with directly relevant premium client-success experience.

Salary

N350,000 - N380,000 / Month.

Application Closing Date

29th October, 2026.