About this role
Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare provid...
Client Staff Relationship Officer
Job Type Full Time, Onsite
Qualification BA/BSc/HND Experience 2 - 4 years Location Lagos City Ikeja
Job Field Customer Care, Success and Service, Sales and Business Development
Salary Range ₦100,000 - ₦150,000/month Salary :N120,000
Job Summary
The Client & Staff Relationship Officer is responsible for managing relationships between the company, its clients, and deployed staff. The role ensures excellent client satisfaction, staff engagement, prompt resolution of workplace issues, compliance with company policies, and smooth day-to-day operations at client sites.
Key Responsibilities
- Client Relationship Management
- Serve as the primary point of contact for assigned clients.
- Conduct regular follow-ups with clients to assess staff performance and satisfaction.
- Address and resolve client complaints promptly and professionally.
- Build and maintain strong, long-term client relationships.
- Provide timely updates to management on client