About this role
Job title: Client Servicing Development Associate
About the Role Client Servicing Development Associate is part of Northern Trust's Jumpstart program, designed to train early-career individuals in core wealth management concepts and client/account servicing. The program does not require prior financial services experience and provides an entry point into a career with Northern Trust.
What You'll Do
- Complete all required training within a specified time frame
- Consistently receive passing scores on all proctored and self-paced training courses
- Quickly pivot from training to overflow team to support work based on volume and client needs
- Develop a strong knowledge of the various business applications critical to client and account servicing, including on-line tools
- Execute client account servicing activities as requested by partners within appropriate time frames
- Develop a strong understanding of required steps involved with each request, communicating with partners as appropriate to properly execute the requested activity
- Address the requirements of each activity in a timely fashion and in strict adherence with corporate and business guidelines and procedures, promptly escalating any issues and/or concerns to management
- Review and maintain client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged
- Consistently deliver excellent levels of service
What We're Looking For
- Excellent interpersonal, verbal and written skills
- Flexibility to adapt to rapidly changing business conditions
- Strong customer service skills
- Learning agility to quickly develop competence and comfort with new technology, applications, and/or work assignments
- Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow
- A desire to build a career at Northern Trust
- Post-secondary degree preferred
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Nice to Have
- Post-secondary degree preferred
Compensation & Benefits
- Salary Range: $43,200 - 64,800 USD
- Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
- Discretionary bonus program that may include an equity component