About this role
About the Role As a Client Services Specialist at Brin Glass (Northwestern Glass Fab), you’ll be a primary point of contact for clients, handling quotes, order processing, and issue resolution to drive exceptional service and business performance. You’ll collaborate across teams to maintain high standards and ensure accurate, timely service that aligns with Brin’s values. What You'll Do
- Respond to client inquiries via phone, email, and in person in a timely manner.
- Provide accurate quotes and enter orders using ERP system.
- Ensure timely and effective resolution of client needs, including complex service requests and complaints.
- Process product returns (RGA) and ensure timely response to clients.
- Follow up with clients that have experienced errors or damage to ensure that the expectations and quality have been met or exceeded.
- Maintain professional communication, professionalism, and client engagement; support cross-functional collaboration within the client services team.
- Enter and manage quotes, orders, and acknowledgments in ERP, and verify costs, prices, production, and delivery dates for accuracy.
- Generate work orders and quotes to support profitability and client satisfaction.
- Process invoices and support financial reconciliation as needed. What We're Looking For
- High school diploma or equivalent; 3+ years of customer service and order-entry experience.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Strong communication, math/geometry skills, and attention to detail.
- Experience with ERP and CRM systems. Nice to Have
- Familiarity with cross-functional collaboration and client relationship management. Compensation & Benefits
- Salary: $22-$27/hr (hourly); onsite, full-time role.
- Benefits: Not specified in posting.