Client Services Manager

Job title: Client Services Manager

About the Role The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. This role combines leadership, client management and strategic hiring to drive impactful recruitment programs for Cielo's clients.

What You'll Do

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team; assess progress and proactively address gaps.
• Provide leadership and coaching to direct reports and establish regular communications with feedback.
• Complete performance management processes including giving feedback and addressing gaps.
• Foster a positive, inclusive environment and build trust with client stakeholders.
• Develop strong client relationships and deeply understand client organizations and structures.
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics to drive decisions.
• Directly work with Recruiters and hiring leaders to foster relationships and trust.
• Manage programs, events and campaigns to build candidate pipelines and drive recruiting strategies to meet hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach and recruitment marketing and use of cutting-edge recruitment technologies.
• Participate in client meetings, share updates and data, discuss gaps in service delivery and propose proactive remediation plans.
• Support recruitment process needs of clients and leverage shared delivery resources effectively.
• Maximize the use of Cielo resources to meet goals; be responsible for Cielo-specific metric reports and P&L management.
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Collaborate as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives; this is a leadership role.

What We're Looking For

• Tech hiring experience is a requirement.
• Ability to lead and mentor a high performing recruiting team.
• Strong client relationship management and stakeholder engagement.
• Data-driven mindset with ability to develop recruiting metrics and analytics.
• Experience with recruiting strategy, passive candidate outreach and recruitment marketing.
• Familiarity with P&L management and reporting.
• Ability to work across multiple client accounts in a hybrid environment.

Nice to Have

• Life sciences exposure is an added advantage.