About this role
Job title: Client Services Lead
About the Role
Delivery-first leader to join our Client Services team and lead strategic enterprise client accounts. You will own outcomes, build trust with clients through excellent execution, and drive long-term growth by delivering real results. You’ll be the face of Virtasant to our clients, ensuring we deliver on promises and expand our footprint through strong delivery and customer relationships.
What You'll Do
- Own delivery across complex, enterprise consulting engagements — from kickoff through execution and long-term growth.
- Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
- Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned.
- Develop and execute account strategies and growth plans, aligned with client goals and Virtasant’s broader objectives.
- Grow accounts through delivery — identifying opportunities, developing relationships, and earning follow-on work by delivering value.
- Navigate client organizations to identify new relationships and areas for expansion.
- Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success.
- Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
- Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes.
What We're Looking For
- 8+ years in consulting or professional services, leading complex technology delivery in enterprise environments.
- Can point to accounts they've grown through delivery and relationship building.
- Thrives in fast-moving, lean environments — comfortable wearing multiple hats and figuring things out.
- Is credible with both executives and engineers, and knows how to keep both sides aligned.
- Has experience managing account financials, contracts, delivery teams, and internal operations.
- Rolls up their sleeves and leads from the front — not from a distance.
Nice to Have
- Experience delivering AI-based solutions to large organizations
- Experience in cloud consulting (AWS, Azure, or GCP)
- Background in digital transformation or enterprise modernization
- Experience working in a high-growth technology services or consulting environments
Compensation & Benefits
- Base salary + an uncapped share of profit generated in your portfolio
- Flexible, remote-first working
- High-trust, high-autonomy culture
- Work with a globally distributed, top-tier team