Client Services CX Analyst
About this role
Client Services CX Analyst
The Business Analyst for Client Experience is an individual contributor responsible for supporting Client Experience initiatives. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions using data-driven problem-solving tools and methodologies.
Having the following skills is a definite advantage: Python for production-quality ML coding (clean, testable, modular) Data structures & algorithms / computational complexity fundamentals SQL for extraction/joins/feature pulls Ability to build/maintain data pipelines supporting ML workflows
Key Responsibilities
- Partner with Client Services leadership including Go-to-Market Services leadership, Client Care leadership, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experience Net Promoter Score (NPS) survey initiatives.
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