Client Services Coordinator

Client Services Coordinator

Location: India

Job Type: Full-time

Salary

Negotiable

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Key Requirements:

• Prior experience in a sales support role
• 1-2 Years of Administrative Experience
• Helping the sales team to improve their productivity by organizing high-quality, up-to-date support

material such as E-RATE & agreement reports, presentations, etc.

• Respond to urgent internal calls, emails, and messages when sales representatives are unavailable
• Track orders to ensure customers receive products in a timely manner
• Review Presales tickets for Resource completion and Client quote delivery (Close)
• Escalate ongoing or urgent issues to the Solutions Consultant or Inside Sales Representative for

resolution, as needed

• Collect and process paperwork from customers to include onboarding paperwork, statement of work, etc.
• Submit returns and/or credits for the assigned region and follow to completion
• Build and collaborate with sales on renewal quotes for hardware, software, warranty and

contract support

• Provide innovative ideas on sales support process improvements. Collaborate with ISRs to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and

Engineer/Service organizations

• Perform other duties, as assigned

Competencies:

• Accountability – Ability to accept responsibility and account for his/her actions
• Accuracy – Ability to perform work accurately and thoroughly
• Ambition – The drive to achieve personal advancemen
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer Oriented – Ability to take care of the customers’ needs while following company policy
• Detail Oriented – Ability to pay attention to the minute details of a project or task
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea

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