About this role
Job Description
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role
At Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions. We are looking for a highly organised and customer-focused Client Services Coordinator to support our clients, platforms and day-to-day business operations. This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service and operational excellence.
About the Role
As our Client Services Coordinator, you will provide operational, administrative and platform support across our client services and business operations functions. Working closely with our Client Services, Operations and Finance teams, you will help ensure a seamless client experience through efficient order processing, customer support, event coordination, virtual event production, and platform administration. You will play an important role in supporting Intégro's learning and assessment platforms, coordinating client activities and contributing to the smooth delivery of products and services.
Key Responsibilities
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Client & Platform Support
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Provide first-line support for EPIC and Catalyst platforms
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Set up client accounts and registrations
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Provide platform walkthroughs and onboarding support
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Troubleshoot platform issues and coordinate escalations where required
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Administration & Operations
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Process customer orders accurately and efficiently
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Maintain and update client records across CRM and platform systems
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Support product fulfilment, packing and dispatch through Australia Post and courier
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Assist with office administration, supplies management and general business support
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Events & Client Delivery
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Assist with the coordination of workshops, certification programs and client events
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Prepare and produce participant materials
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Support pre- and post-certification administration and follow-up
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Liaise with the Education team on certification scheduling and platform coordination
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Act as virtual producer (via Zoom) for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharing
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Troubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experience
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Manage event time flow and clarify activity instructions for participants as needed
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Approximately 4