Client Services Associate II, PCS

Client Services Associate II, PCS

Location: Shanghai- Office based with Flex ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As a Client Services Associate II, Patient Centred Solutions (PCS) at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.

What You Will Do: You will contribute to patient-centred solutions activities, taking responsibility for your deliverables and working collaboratively. Key responsibilities include:

• Collaborating with clients to understand their needs and provide exceptional service and support throughout the clinical trial process.
• Coordinating and managing various aspects of clinical trial projects, ensuring timelines and milestones are met.
• Serving as a liaison between internal teams and clients to ensure effective communication and project execution.
• Conducting data analysis and generating reports to support decision-making processes.
• Proactively identifying potential issues and implementing solutions to ensure smooth project operations.

Your Profile: You will bring relevant patient-centred solutions experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in a relevant field such as Life Sciences, Healthcare, or Business Administration.
• Minimum of 2 years of experience in client services, project management, or clinical research coordination.
• Strong interpersonal and communication skills, with the ability to effectively interact with clients and internal teams.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems preferred.
• Willingness to travel as required (approximately 10%)

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

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