Client Services Associate II

Role

As a Client Services Associate II, Patient Centered Solutions (PCS) at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.

You will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services.

Key Responsibilities

• Serve as the primary contact for clients seeking COA licensing and translation services.
• Understand client requirements and prepare accurate proposals, timelines, and budgets.
• Provide high-quality customer service through regular communication and support.
• Manage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation.
• Coordinate with internal teams to deliver licensing and translation services.
• Monitor project progress and ensure deliverables are completed on time and to quality standards.
• Participate in client meetings and internal project discussions.
• Support negotiations and discussions with clients when required.
• Maintain accurate records and contribute to knowledge management activities.
• Identify opportunities for process improvement and support special projects as needed.

Requirements

• Experience with COA/eCOA licensing, translation, or linguistic validation projects is strongly preferred.

• Minimum 3 years of experience in client services, project management, or another client-facing role.

• Bachelor's degree in a relevant field

• Strong organizational and project management skills.

• Ability to manage multiple priorities and deadlines simultaneously.

• Excellent communication and customer service skills.

• Strong stakeholder management and relationship-building abilities.

• Analytical mindset with strong problem-solving skills.

• High attention to detail and a structured approach to work.

• Ability to work independently and as part of a global team.

• Professional proficiency in English, both written and spoken.

• Good working knowledge of Microsoft Office applications.

• LI-ED1

• LI-Remote

What ICON can offer you:

• Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

• In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

• Visit our careers site to read more about the benefits ICON offers.

• At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

• Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.