Client Service Specialist

RemotelyHR / French Florist

The Role

As a Client Service Specialist, you will be the first point of contact for our discerning clientele, delivering a seamless, white-glove experience that sets French Florist apart.

In our fast-paced, high-energy environment, you will handle inquiries with efficiency and grace, resolve issues with a solutions-oriented mindset, and assist clients in crafting unforgettable floral moments. This role requires precision, passion, and the ability to anticipate client needs before they arise.

Schedule

8-hour shift scheduled between the hours of 7:00 AM and 8:30 PM PT, Monday through Friday, along with a rotating weekend shift once a month.

This is a fully remote position.

Key Responsibilities

• Serve as the primary point of contact for client inquiries via phone and email, embodying warmth, professionalism, and attentiveness.

• Manage a high-volume workload of approximately 40–60+ client interactions per shift across multiple channels while maintaining quality and accuracy.

• Guide clients through product selection, custom arrangements, and order placement with a consultative approach.

• Anticipate and resolve concerns swiftly, ensuring an elevated and memorable experience.

• Resolve client issues using our Refunds, Replacements & Resolutions guidelines, escalating to the Team Lead when a case falls outside your authority.

• Document every client interaction accurately in internal notes so any team member can pick up seamlessly.

• Meet quality, responsiveness, and client satisfaction standards, upholding our brand voice in every interaction.

• Manage first-line client escalations with professionalism, sound judgment, and a solutions-driven mindset, routing complex cases to the Team Lead per our escalation process.

• Process orders accurately and efficiently using Zendesk and our order management platform, ensuring seamless execution from order to delivery.

• Schedule deliveries with precision and attention to timing, aligning each order with client expectations and operational capacity.

• Collaborate closely with shops, dispatch, and internal teams via Slack to maintain service excellence and operational alignment.

• Operate effectively with minimal oversight, demonstrating accountability, organization, and strong decision-making skills in a remote environment.

Key Skills and Experience Required

Minimum of 4+ years of experience in client service, luxury retail, hospitality, or other high-touch service environments.

Bachelor’s degree is preferred, but not required.

Exceptional written and verbal communication skills, with the ability to deliver polished, professional responses across high-volume client interactions.

Proven ability to work independently in a fast-paced environment while managing competing priorities.

Strong attention to detail, organization, and follow-through.

Experience handling escalations, problem-solving in real time, and maintaining composure under pressure.

Comfort using POS systems, CRM platforms (such as Zendesk), and office software (Microsoft Office, Google Workspace, Slack).

Floral knowledge is a plus, but not required.

A collaborative spirit with a deep commitment to excellence and brand integrity.

Compensation and Job Requirements

Fully remote role with the ability to work scheduled PT hours.

Stable, high-speed internet connection required.

Dedicated, quiet workspace free from distractions during working hours.

Professional-quality headset and ability to conduct clear phone conversations.

Working laptop capable of running required systems and communication tools.

$8 - $10 USD per hour