Client Service Specialist

Client Service Specialist

Location: Boston

Regular/Temporary: Regular

Job Description Summary

We have an opening for a Client Service Specialist.

We are seeking a highly skilled Client Service Specialist to provide comprehensive administrative support to attorneys in our Boston Office. This role is essential in delivering exceptional support to both internal and external stakeholders.

Job Description

In this capacity, the Client Service Specialist will:

• Maintain a consistent physical presence to foster a collaborative and interactive environment, optimizing assignments, cross-training, and peer-level support to ensure seamless operations for the practice;

• Serve as a facilitator of client communications and coordinator of client meetings;

• Oversee administrative functions and ensure timely completion of tasks, including finance and billing-related tasks, time and expense entries, opening of new matters, creation and maintenance of client presentations, and other administrative projects as assigned;

• Draft, format, and proofread legal documents, including pleadings, motions, subpoenas, discovery requests, TOAs/TOCs, and correspondences. Ensure all documents comply with court requirements and firm standards;

• Maintain and organize case files and client documents, both electronic and physical;

• Track important deadlines, court dates, and apply subject matter expertise to the coordination of legal tasks and projects;

• Support client billing processes, ensuring adherence to time entry protocols, proofreading and reviewing client bills, applying proper task codes, managing rate changes, and preparing expense reports or audits as necessary;

• Handle calendar management, scheduling, expense reporting, travel arrangements, and deadline tracking; and

• Willingness to work overtime as required.

Proficiencies

• Proficiency in Intapp Time, Chrome River, and iManage;

• Proficiency in Table of Contents and Table of Authorities;

• Ability to effectively prioritize and multitask, demonstrating collaboration, delegation, and teamwork;

• Strong attention to detail;

• Advanced proficiency of English grammar, spelling, and punctuation;

• Advanced proficiency in MS Word, document editing, and comparison tools;

• Advanc