About this role
Job title: Client Service Representative (Thailand)
About the Role
We are looking for a suitable candidate to join our team in Thailand. Working within the Client Service team, the Client Service Representative (CSR) will undertake the day to day client account management requirements whilst delivering excellent customer service. The CSR will support the activities (day to day and development) of all junior individuals working within their designated client account.
What You'll Do
- Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
- Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
- Produce/update tracking documents, notifying the account lead should deliverables timing become a concern
- Schedule production resources where directed
- Release completed products in line with the agreed timelines
- Preparation of quotes and invoices for client billing
- Coach, mentor and support the development of junior staff within the designated client account
What We're Looking For
- Experience supporting designated customer accounts and delivering excellent customer service
- Strong communication skills to clarify client requirements and manage timelines
- Familiarity with Trident generic and customer-specific SWP and artwork management tools
- Ability to produce/update tracking documents and monitor deliverable timing
- Ability to schedule production resources and ensure on-time release of products
- Experience preparing quotes and invoices for client billing
- Willingness to coach, mentor and develop junior staff within the client account