About this role
You will join Avetium Consult's client services team to manage customer interactions, support onboarding and account lifecycles, and ensure accurate recordkeeping and escalation of operational issues across Abuja, Lagos and Rivers.
Responsibilities include: handling customer enquiries, complaints, and service requests; supporting customer onboarding, account opening, and KYC validation; assisting with account upgrades, maintenance, and card lifecycle management; educating customers on products and digital channels; maintaining accurate records and supporting reporting and audits; escalating and resolving customer and operational issues.
Requirements: Minimum of OND in a related field. At least 2 years’ experience in client services. Excellent communication and interpersonal skills. Strong problem-solving and technical assistance abilities. Good recordkeeping and coordination skills. Willingness to travel to client locations when required.