Client Service Lead - Content Delivery & Transformation

About the Role We are seeking a Client Service Lead - Content Delivery & Transformation to lead Accenture Song's delivery organization supporting the in house agency for a major telco client. This executive leader will have overall responsibility for the success of the engagement—overseeing client relationships, delivery excellence, creative operations, production, ad operations, global teams, and ongoing transformation of the content supply chain. This role serves as the senior day-to-day Accenture leader for the engagement, partnering closely with executive stakeholders across the client side leadership team to build trusted relationships while ensuring exceptional operational performance. What You'll Do

• Lead executive governance, business reviews, operational reporting, and strategic planning sessions.
• Build executive relationships founded on transparency, operational excellence, and consistent delivery.
• Partner with client stakeholders to continuously evolve operating models, workflows, and service offerings.
• Lead an integrated organization responsible for: Client engagement and work intake; Account and project management; Creative services; Production and post-production; Digital asset management; Ad Operations and campaign trafficking; Operational reporting and performance management.
• Ensure delivery excellence across quality, speed, financial performance, and service levels while supporting thousands of creative deliverables annually and driving operational rigor through standardized processes, governance, KPIs, SLAs, resource planning, forecasting, and continuous improvement.
• Lead a distributed global team across onshore, nearshore, and offshore delivery centers; create a culture focused on collaboration, accountability, operational excellence, innovation, continuous improvement; developing leaders across multiple disciplines while ensuring seamless coordination across global teams.
• Champion best practices across creative services and content production; drive improvements in intake/workflow, creative development, production operations, quality assurance, ad trafficking, resource management, capacity planning; ensure work is delivered efficiently without compromising creative quality or client experience.
• Partner with Accenture Song & client side technology, engineering, and platform teams to modernize the end-to-end content supply chain; lead transformation initiatives involving AI-enabled content creation, workflow automation, intelligent routing, marketing operations, content lifecycle management, creative workflow optimization, asset management, performance analytics; translate emerging technologies into practical operational improvements; drive adoption of AI and automation across delivery teams while ensuring solutions remain practical, secure, and aligned with business objectives.
• Own overall delivery health including financial performance, resource planning, capacity management, delivery forecasting, operational KPIs, client satisfaction, continuous improvement initiatives; partner with Accenture Song leadership on strategic planning, account growth, staffing strategy, and long-term transformation roadmaps. What We're Looking For
• 10+ years leading creative operations, production organizations, marketing operations, or agency delivery teams.
• Experience leading large-scale managed services or enterprise creative organizations.
• Executive-level client relationship experience with Fortune 100 organizations.
• Deep understanding of creative services, content production, digital marketing, and campaign operations.
• Experience leading globally distributed organizations across onshore, nearshore, and offshore delivery.