Client Relationship Manager I - CareFirst Administrators

Client Relationship Manager I - CareFirst Administrators

RESP & Qualifications

PURPOSE:

Supports the delivery of high-quality service to clients by assisting with day-to-day benefit administration inquiries and issue resolution. This role serves as a foundational position for developing client service skills, benefit knowledge, and internal system proficiency. Works closely with senior team members to ensure a positive client experience while learning to navigate internal processes, tools, and client-specific requirements.

ESSENTIAL FUNCTIONS:

• Supports client inquiries by responding to routine service questions related to benefit administration, enrollment, billing, and claims. Uses established procedures and reference materials to provide accurate and timely responses, escalating complex issues to senior team members as needed.
• Assists in documenting and tracking client issues in internal systems. Collaborates with internal partners to ensure timely resolution and follows up to confirm closure, under the guidance of more experienced team members.
• Participates in maintaining positive client relationships by supporting communication efforts and preparing materials for client meetings. Provides logistical and administrative support for client onboarding, renewal, and educational activities. Coordinates meeting scheduling, prepares presentation materials, and assists with follow-up communications.
• Attends benefit fairs and supports onsite meetings distributing materials, and escalating complex inquiries as needed.

QUALIFICATIONS

• Education Level: High School Diploma or GED.

• Experience: 3 years experience in sales, sales support, implementation, benefit administration or customer service.

Preferred Qualifications:

• Experience in a sales administration role.

• Sales/Customer Support experience.

• Knowledge, Skills and Abilities (KSAs)

• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients and prospects concerning employee benefit lines of coverage.

• Ability to problem solve, strong organizational skills, detailed oriented, responsive and self-motivated, works independently as well as part of a team.

• Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred.

• Knowledge of production information, technology and new legislation.

TRAVEL REQUIREMENTS:

• Estimated Travel: 10%

• This role will require you to travel to benefit fairs and onsite meetings across the assigned market.

• Salary Range: $43,344 - $79,464

• Salary Range Disclaimer

• The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

• Department

• Account Management

• Equal Employment Opportunity

• CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Federal Disc/Physical Demand

• Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

• The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

• Sponsorship in US

• Must be eligible to work in the U.S. without Sponsorship

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS®, BLUE SHIELD® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To comply with this law, CareFirst must collect information regarding an employee’s identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay. If you are hired, you will be required to prov