Client Relationship Manager- Banking and Finance, Associate Director

Client Relationship Manager- Banking and Finance, Associate Director

The Role

The Client Relationship Manager (CRM) owns a portfolio of existing clients while driving new business growth across our focus growth industries. The primary mission is to win large deals within assigned accounts and to ensure existing engagements continue and expand.

Role and Responsibilities

• Lead key BFS accounts, managing the business as a P&L with accountability for their profitable growth.

• Own the end-to-end sales cycle alongside the Service Line Specialist, Client Partner, and Engagement Delivery Partner/Lead, across both domestic and global accounts.

• Build a thorough account plan and maintain it as a living document, keeping CRM (Winzone) and Forecasting application (UPLF) consistently up to date, logging all activities and contacts accurately, and working closely with local and offshore teams.

• Drive demand generation within the account by positioning Cognizant as an AI Builder — proactively identifying and qualifying new pipeline opportunities through targeted outreach, executive briefings, and account-based campaigns built around full-stack AI solutions, in partnership with marketing and the service lines.

• Communicate and orchestrate effectively across stakeholders, going beyond email to drive interactive discussions, convene meetings, and connect the right points of contact.

Performance Measures

Success in this role will be measured by revenue growth, Total Contract Value (TCV), margin, and customer satisfaction.

Skills and Experience

• Seasoned business development professional from a technology consulting and services firm, with an excellent track record of managing, retaining and growing client businesses.

• 10+ years in a quota-bearing sales role within a technology services firm.

• Strong track record of selling technology services into the BFS sector — across Wealth, Retail, Corporate and Asset Management.

• Thorough domain knowledge, with strong awareness of AI innovations across technology services and BFS industry.

• Established, demonstrable relationships with CxOs and key stakeholders in BFS accounts across Singapore, with a practitioner’s mindset for engaging senior executives on transformation solutions.

• Strategic thinker with strong negotiation, communication and facilitation skills, the confidence to plan ahead and the resilience to stay the course.

• Proven track record of improving business performance and winning large deals.

• Able to navigate a large organization, operate within a multi-dimensional matrix, and persuade through both content and confidence.

• Comfortable working with multicultural, geographically distributed teams — a strong team player able to lead diverse teams toward a common goal.

About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.