Client Relations Officer and Sales Officer

Lily hospitals Limited

Benin City, Edo, Nigeria

Job Position: Client Relations Officer and Sales Officer

Job Location: Benin City, Edo

Job Summary

• We are seeking a proactive, customer-focused, and results-driven Client Relations Officer/Sales to manage client relationships, promote the organisation’s services, identify new business opportunities, and drive revenue growth.
• The ideal candidate will be responsible for delivering excellent customer service, acquiring new clients, retaining existing clients, and achieving sales targets while maintaining the organisation’s reputation and service standards.

Responsibilities

• Build and maintain strong relationships with existing and prospective clients to promote customer satisfaction, loyalty, and retention.
• Identify, prospect, and acquire new clients to expand the organisation’s customer base and increase revenue.
• Promote and market the organisation’s products and services to prospective clients.
• Develop and implement sales strategies to achieve assigned sales targets and business development objectives.
• Follow up on leads, client enquiries, proposals, and sales opportunities to convert prospects into active clients.
• Conduct client visits, presentations, and follow-up engagements to strengthen business relationships and generate sales.
• Respond promptly to client enquiries, feedback, and complaints, ensuring timely resolution and service satisfaction.
• Identify clients’ needs and recommend appropriate products or services to meet their requirements.
• Maintain accurate records of client interactions, sales activities, leads, and business opportunities.
• Prepare regular sales reports, client activity reports, and market feedback for management review.
• Monitor market trends, competitor activities, and customer preferences to identify new business opportunities.
• Collaborate with relevant departments to ensure seamless service delivery and a positive client experience.
• Follow up with existing clients to encourage repeat business, referrals, and long-term partnerships.
• Represent the organisation professionally during client meetings, business engagements, and promotional activities.

Requirements

Education

• A Bachelor’s degree or HND in Marketing, Business Administration, Sales Management, Mass Communication, Public Relations, or a related discipline.

Experience

• A minimum of two (2) years of relevant experience in sales, client relations, customer service, marketing, or business development.
• Experience in achieving sales targets, acquiring new clients, and managing existing client portfolios.
• Experience in the healthcare industry or other service-oriented sectors will be an added advantage.

Other Requirements:

• Must be target-driven, proactive, persuasive, and customer-focused.
• Demonstrated ability to build and maintain productive business relationships.
• High level of professionalism, integrity, and accountability.
• Ability to work under pressure and deliver results within set timelines.
• Willingness to travel for client visits, business development, and marketing activities when required.
• Ability to work effectively with minimal supervision and as part of a team.
• Must demonstrate a positive attitude, initiative, and commitment to organisational growth.
• A valid driver’s licence and driving experience will be an added advantage, where applicable.

Skills

• Excellent verbal and written communication skills.

• Strong sales, negotiation, persuasion, and presentation skills.

• Excellent interpersonal and relationship management abilities.

• Strong customer service and complaint-resolution skills.

• Proven ability to generate leads, convert prospects, and achieve sales targets.

• Good marketing, networking, and business development skills.

• Strong organisational, analytical, and problem-solving abilities.

• Proficiency in Microsoft Office applications and customer relationship management (CRM) tools.

• Ability to work independently, manage multiple priorities, and meet deadlines.

• Strong reporting, follow-up, and time-management skills.

• Remuneration

• Competitive remuneration commensurate with qualifications and experience.