Client Project Manager

Job title: Client Project Manager

About the Role We’re seeking an experienced Client Project Manager to elevate Factorial in the German market. You’ll work with our largest customers, guiding them from pre-sales product demos through sales handover to full product adoption, reporting to the Project Management Officer and collaborating with Sales, Customer Experience, and Product teams to exceed expectations.

What You'll Do

• Sales Collaboration & Product Validation: Lead the coordination and presentation of product demos before closing the sale, gathering client requirements, and tailoring pre-configurations based on unique business needs.
• End-to-End Onboarding Leadership: Design and present the full customer lifecycle from initial sales kick-off through to successful product adoption and transition to account management.
• Strategic Planning: Own the strategic planning and execution of the onboarding roadmap, ensuring each customer’s specific goals are met, while aligning with their business objectives.
• Risk Management: Identify, assess, and proactively mitigate risks, potential blockers, or delays in the onboarding process to keep projects on track.
• Customer Training & Enablement: Oversee the training strategy and ensure customers are fully equipped with the knowledge needed to maximize their use of Factorial. Facilitate training sessions to ensure end-users understand and adopt system features efficiently.
• Performance Monitoring & Reporting: Measure the success of onboarding projects using key metrics such as time to go live, user adoption, customer satisfaction, and overall project quality. Regularly report to senior management on progress, challenges, and successes.
• Innovation & Continuous Improvement: Evaluate and implement innovative strategies to enhance the onboarding process, drive product usage, and contribute to customer retention. Constantly strive to improve the overall customer experience.

What We're Looking For

• German expert and fluent in English.
• Customer-Centric Experience: Proven experience in customer-facing roles, especially in Customer Experience, where you’ve driven customer retention and success. Previous roles in Sales, Customer Satisfaction, or similar areas are a strong plus.
• Project Management Experience: At least 2 years of project management experience, ideally in a SaaS, HR software, or technology driven environment.
• Tech-Savvy & Innovative: Passion for technology with hands-on experience in a SaaS environment. You thrive in the digital world and stay on top of emerging innovations.
• Problem-Solving & Analytical Skills: Strong ability to analyze data, identify challenges, and develop effective solutions that drive business results.
• Customer-Focused Mindset: You’re dedicated to making things easier for both customers and colleagues, removing roadblocks, and ensuring smooth processes.
• Adaptable & Ready for a Fast-Paced Environment: Comfortable working in a dynamic startup environment where change is constant, and your contributions make a direct impact.
• Ownership Mentality: You take pride in owning your projects and are eager to contribute ideas that will help shape the company’s future.

Nice to Have

• Certifications such as PMP, Agile, Scrum Master, or similar project management certifications are desirable.

Compensation & Benefits

• Perks of being part of Factorial: Alan private health insurance; high growth, multicultural and friendly environment; Wellhub access; Cobee; language classes; breakfast in the office and organic fruit; Nora food discounts; pet-friendly offices; and more.