Client Payment Liaison Consultant, Global Banking
About this role
Job Profile Summary
Serves as the primary point of contact for institutional clients (funds, fund administrators and financial institutions) on payment-related inquiries and servicing needs. Responsible for managing client communications, coordinating with internal Payment Operations teams, investigating payment issues, and ensuring timely resolution of client requests.
Develops a strong understanding of payment products, payment processing workflows, SWIFT messaging, and operational controls while delivering exceptional client service.
Operates with increasing independence and a strong sense of urgency, proactively managing client expectations and maintaining ownership of inquiries through resolution.
Job Description
Major Duties
- Serve as the primary client contact for payment-related inquiries, investigations, and servicing requests.
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