Client Partner

About the Role The Client Partner owns the day-to-day client relationship and all elements of delivery, including implementing the strategic vision for the client, delivering against financial targets, and building a trusted relationship with the client. What You'll Do

• Manage the growth and evolution of multiple client relationships with annual net revenue in the €2–6 million range and lead complex engagements spanning advisory, data management, consulting, and large-scale technology deployments.
• Lead consulting and multidisciplinary teams in a matrix organization while maintaining strong operational acumen to achieve financial targets.
• Own overall client satisfaction and drive ongoing growth by delivering high-quality work and cultivating partnerships.
• Manage a portfolio of accounts; provide leadership to cross-functional teams; mentor employees; create opportunities for growth.
• Engage with executives, manage expectations, reinforce value, and identify cross-sell opportunities; develop engagement approaches to build C-level relationships.
• Manage all commercial aspects of the client relationship, including contracts, pricing, profitability, and internal revenue and profit forecasting.
• Plan and forecast revenue to achieve net revenue and margin targets; direct team activities to leverage resources and services.
• Engage regularly with senior-level client contacts across the business to generate ongoing business-building ideas and collect performance feedback.
• Develop and drive growth and account plans, processes, and strategies that improve results and expand the account portfolio.
• Continuously deepen knowledge of the client's business and industry, acting as the client’s first-line consultant.
• Lead client and capability teams, leveraging resources to ensure productivity, service, communication, and quality in a matrix environment.
• Plan work, communicate changes, and resolve issues to fulfill commitments for both client and company.
• Collaborate with the growth team to develop proposals and presentations for new business opportunities.
• Onboard new client relationships and ensure a highly engaged team staffed with top talent; hire, retain, develop, and motivate talent that earns client trust.
• Stay up to date with industry trends to proactively sell fit-for-purpose solutions and innovative ideas.
• Fluent in English and Dutch. What We're Looking For
• Minimum 8 years of experience in a digital agency or consulting environment with broad digital consulting including strategy, technology advisory, development, and design.
• Strong relationship and client management skills with experience in account planning and strategic development.
• Ability to lead internal and client-facing teams and to work in a fast-changing environment.
• Strong business acumen with budgeting, forecasting, and pro forma modeling.
• Exceptional written and verbal communication, including presentations and client engagement.
• Strong attention to detail and a proven ability to meet high expectations.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Fluent in English and Dutch. Compensation & Benefits
• A challenging role within a leading international organization.
• Coaching and personal guidance.
• Excellent development and career growth opportunities.
• A competitive salary with attractive secondary employment benefits.
• A dynamic and enjoyable work environment where teamwork and fun go hand in hand.