Client Operations Manager M/F

Client Operations Manager M/F

AGL- Africa Global Logistics (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 3 years Location Nairobi Job Field Shipping and Maritime

Mission Description The Client Operations Manager will coordinate the efficient receipt, inspection, documentation, and handover of all cargo arriving at site while ensuring compliance with operational, quality, and HSE standards.

Cargo Receiving & Inspection

• Receive all incoming cargo and verify delivery documentation against the physical shipment to ensure accuracy and completeness.
• Inspect cargo for quantity, condition, packaging integrity and correct labelling before acceptance.
• Identify, document and immediately report shortages, damages, incorrect deliveries or any cargo discrepancies to the Site Operations Supervisor and client representatives.
• Ensure all received cargo is accurately recorded, tagged and transferred to the designated storage or operational area.

Truck Inspection & HSE Compliance

• Inspect all vehicles arriving on site to verify compliance with site access requirements and operational standards.
• Verify vehicle condition, load security, lashing quality and overall cargo safety before offloading commences.
• Confirm compliance with PPE requirements and site safety procedures by drivers and transport personnel.
• Report unsafe conditions, non-conformities, near misses and incidents promptly to the Site Operations Supervisor and QHSE team.

Offloading Coordination & Site Operations

• Coordinate truck arrivals and offloading schedules with clients, warehouse personnel and operations teams to optimize turnaround time.
• Liaise with the Control Tower and Track & Trace Officer to align vehicle arrivals with site readiness.
• Monitor offloading activities to ensure cargo is handled safely and efficiently.
• Escalate delays, congestion or operational bottlenecks that may affect service delivery.

Reporting & Documentation

• Maintain accurate daily records of truck arrivals, departures, cargo received and operational activities.
• Prepare and submit daily, weekly and monthly receiving reports within agreed timelines.
• Maintain organized records of delivery notes, inspection reports, discrepancy reports and receiving documentation for audit purposes.
• Ensure all receiving information is accurately captured in company systems and records

Operational Performance & Continuous Improvement

• Monitor receiving performance and recommend process improvements to enhance operational efficiency and cargo accuracy.
• Support continuous improvement initiatives relating to receiving, cargo handling and reporting processes.
• Participate in operational review meetings by providing receiving statistics and performance updates.
• Promote compliance with company policies, operational procedures and quality standards.

Profile

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Warehousing or a related field.
• Minimum 2–3 years' experience in cargo receiving, warehousing, logistics or transport operations.
• Certificate in Logistics or Supply Chain Management is an added advantage.
• Experience in oil & gas, industrial logistics or project cargo operations is an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.

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