About this role
Job Title: Client Operations Manager
Job Description
- Lead and manage a team responsible for client processing operations, ensuring adherence to service standards and regulatory requirements.
- Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
- Collaborate with cross-functional teams to resolve complex client issues and provide effective solutions.
- Monitor and assess the performance of transaction processing activities, ensuring alignment with strategic objectives and client expectations.
- Drive strategic initiatives aimed at optimizing transaction processing frameworks and contributing to the overall business strategy.
- Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.
Qualifications
- Bachelor’s degree in Business, Finance, or related field required.
- 5-8 years of experience in transaction processing or a related field within financial services.
- Strong leadership and team management abilities.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration skills across diverse teams.
Benefits
- Overview: Offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. An employee stock purchase program and a 401K program with company match after 12 months of tenure. Health Savings Account options, employee assistance programs, a corporate discount savings program and other discounts. On-demand training programs, access to certification prep and a library of technical and leadership courses/books/seminars after a period of tenure, and certification discounts and other perks to professional associations. A dedicated customer service team for consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
- Equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, or other protected characteristics.