About this role
Job title: Client Operations Associate (Floater)
Overview
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.
What You Will Do
- Manage the equipment fleet, monitor performance, and coordinate service response
- Provide on-site helpdesk support and serve as a point of contact for escalations
- Administer workflow scanning configurations, firmware updates, and device deployments
- Monitor consumables and parts inventory and coordinate order fulfillment
- Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed
What You Need to Succeed
- Experience managing a print or equipment fleet environment
- Familiarity with printers, multifunction devices, Local Area Networks, and basic networking
- Experience with software and server administration, configuration, and device troubleshooting
- Proficiency with Microsoft Office and effective organizational, customer service, and communication skills
- A+ certification or relevant technical training is preferred
- We are also open for no experience and fresh graduate.
How We Set You Up for Success
- Full onboarding and technical training
- Access to support tools and advanced remote monitoring systems
- Career development supported through regular reviews and improvement plans
- Client-specific compliance and training programs, including applicable security and HIPAA requirements
With Our Technology, Build Your Future at Xerox.