Client Manager

Client Manager

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

• Support and demonstrate IMA’s core values
• Value and understand the importance of diversity, equity, and inclusion among all IMA associates
• Interacts professionally and timely with clients and associates at all levels via email, phone, and in-person
• Performs functions of the role within an IMA office 0-50% of the time
• Collaborates effectively with Market and Regional Presidents to develop and maintain Claim service standards for clients within the region
• Works in partnership with National Practice Group Leaders within designated Specialties to develop and maintain Claim service standards for clients within the Specialty
• Directs the activities of your Claim team members in the management and advocacy of claims on behalf of clients
• Acts as a thought-leader and collaborates with Claim Managing Director and other Claim Managers on department-wide initiatives
• Responsibility for the management of associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planning
• Reviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes
• Contributes to hiring and development of Claim staff members, and identifies areas for improvement or growth
• Communicates effectively with other departments to lead change and support initiatives across the enterprise
• Demonstrates superior technical insurance and business acumen
• Demonstrates exceptional leadership characteristics
• Develops and maintains excellent problem-solving skills
• Develops and expands relationships at regional level with carriers, TPAs, Legal Resources, etc.
• Maintains a proactive approach focusing on claim resolutions and strategies for assigned accounts and matters
• Participates in presentations, including new business, RFPs (clients, TPAs), claim reviews, renewals, etc.
• Attends insurance related seminars including but not limited to continuing education classes

REQUIRED EXPERIENCE AND SKILLS include but are not limited to:

• At least 10 years of prior Claim experience
• 5+ years of prior supervisory or leadership experience
• Bachelor’s degree or work experience equivalent to a college degree
• Systems skills – Applied Epic, Carrier websites
• Experience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel)
• Exceptional technical skill and knowledge of coverage and claims handling
• Excellent communication and negotiation skills