Client Liaison Officer

Vacancies with Collen

Location: Bloemfontein Job Category: Skilled Salary: 503 635 p.a Purpose of Role: Report directly to the Team Leader and form part of the Client Liaison Division.

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Fixed term contracts

INTERNSHIP

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Qualification Requirements:

• Matric and NQF 5, FAIS accredited qualification ( As per FSCA published qualification list) Recommended
• RE5
• At least 2 yerars of industry experience.( Medical Scheme Industry advantegeous)
• Date of Fist Appointment (DOFA) 2 years with FSCA for 1.16 Health Service Benefits (advantegous)
• Registered with CMS as a fully accredited broker(Advantegeous)
• No longer under supervision (Advanteous)
• Class of Business Health Benefits (Advanteous)
• If not already,must be willing and able to become a FAIS accredited representative.
• Fit and proper requirements, honesty and intergrity and good standing according to Board Notice 194 of 2017 are adhere to including financial soundness,no criminal record and previous regulatory or employer disciplinary findings.
• Passion for customer service.
• Self-motivated and pro-active.
• Attention to detail.
• Good written and verbal communication skills
• Ability to speak one of the following additional language in addition to English: South Sotho, Afrikaans will be an added advantage.
• Team plater.
• Drivers license (required)
• Own car

Key Performance Areas

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Government department jobs

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MANAGER

The Client Liaison Officer will provide support to the the Team Leader through the implementation of the following:

• Visit, interact and assist members in Departments and other public service office as when required.
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members.
• Receive Scheme correspondence from members and submit to the Administrative team on a daily basis.
• follow up with members on outstanding information or documents required by the scheme finalise business processes.
• Assist the marketing service provider at marketing events by attending to member queries.
• Attempt to resolve all queries at first contact.
• Log all resolved and unresolved queries to the admin team through the team leader on a daily basis.
• Represent the organisation well at all times in line with the mission, vision and values.
• Maintain positive scheme member and stakeholder relationship.
• Facilitate effective communication between members and the scheme.
• Complile weekly, monthly and quaterly active reports for submissionto the Team Leader.
• Provide ad hoc information when requested.
• Have extensive scheme and operational knowledge to assist in resolving member queries.
• Must have the ability to use computer and required systems to resolve member queries.
• Market the scheme to potential members and assist in enrolling them on the scheme.
• Advice Processfollowed in rendering advice and intermerdiary services(under the supervisionof a Key Individual (KI) or supervisor where applicable)
• Adhere to the stipulations of the the supervision agreement and instruction, guidance and oversight of the FAIS supervisor and KI (If under supervision)
• Conducting needs analyses for members, providing guidance and recommendations and proposing the most suitable benefit option.
• Providing ongoing option advice to members per their individual needs and goals.
• Ensure advice record is comprehensively completed, sent to the member and supervisor/KI, and stored

EE Requirement: Males ONLY (All races)

For more infomation contact: [email protected]

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We wish you all the best with your applications