Client Experience Project Manager Europe-CIS

Client

Experience

• Project Manager Europe-CIS

• Apply

• remote type

• Hybrid

• locations

• GENEVA

• time type

• Full time

• posted on

• Posted Yesterday

• job requisition id

• JR134755

• Who are we?

• A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

• Are you a good match?

• You have previous proven operational experience in a cross-functional and fast-paced environment, ideally within the Luxury, Retail or Hospitality sector, and have a keen interest in these industries.

• You possess very strong project management and organizational skills, paired with a strong attention to detail.

• You show proactivity, a solution-oriented mindset as well an ability to multitask and to juggle priorities.

• You demonstrate curiosity and adaptability in your daily work and are recognized for your excellent team spirit and collaborative attitude.

• You have strong communication skills and are fluent in both French & English.

• You are proficient in PowerPoint & Excel.

• What are we expecting from you?

• The role is based in Geneva, attached to the regional Retail Client department and reporting to the Client

Experience

• Manager Europe-CIS.

• As a Client

Experience

• Project Manager, you coordinate and follow-up on various regional initiatives aimed at optimizing the client experience, particularly concerning tools, gifting, hospitality and client satisfaction.

Your main responsibilities include but are not limited to the following ones:

• Coordinate and execute regional client experience initiatives across Europe in line with Maison guidelines

• Oversee and optimize forecasting, stock & budget management, operational follow-up and implementation of client experience tools and gifting

• Develop and deploy gifting campaigns to elevate the client experience and contribute to streamlining the process to enhance client experience

• Coordinate with markets, suppliers and internal stakeholders in various projects & requests and support markets in implementation

• Monitor client satisfaction and follow-up on action plans

• Analyze client feedback, KPIs and insights to identify improvement opportunities

• Initiate and lead continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience

• More than a role…we recruit for a career!

• By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

• The recruitment process

• Please submit your application online.

• If your profile matches our search criteria, you will be contacted by the Human Resources team for an interview. Along the recruitment process you will meet the Human Resources Manager Europe-CIS, the Client

Experience

• Manager Europe-CIS and the Client Development Director Europe-CIS.

• Otherwise, you will receive an email to inform you that your application has not been successful.

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