Client Experience Manager

Job Title: Client Experience Manager

Location: New York City, NY

Join a respected luxury boutique in New York City as a Client Experience Manager where your passion for personalized service and relationship-building will directly elevate the guest experience. This role offers a unique opportunity to shape and lead the hospitality standards in a sophisticated retail setting, collaborating across luxury and lifestyle communities.

Responsibilities

• Lead and continuously enhance the overall client experience in the boutique
• Welcome clients with warmth and sophistication, anticipating their needs at every interaction
• Build lasting relationships to become a trusted point of contact for clientele
• Develop partnerships across luxury apparel, beauty, fragrance, wellness, and lifestyle brands
• Coordinate in-store activations, private events, brand collaborations, and VIP experiences
• Engage with local restaurants, hotels, hospitality businesses, and community partners to expand reach
• Collaborate closely with sales, marketing, and boutique leadership to ensure seamless guest experiences
• Maintain an active knowledge of NYC’s luxury hospitality, dining, fashion, and cultural scenes
• Uphold the highest standards of discretion, professionalism, and personalized service
• This role is ideal for a polished professional who thrives in a highly personalized environment and seeks to make a meaningful impact within the luxury hospitality and retail sectors.

Benefits & Compensation:

• Competitive salary range of 120,000–140,000 annually, depending on experience
• Comprehensive medical, dental, and vision insurance
• Paid time off for work-life balance
• Chance to play a highly visible, influential role within an established luxury brand

Requirements & Qualifications:

• Extensive experience in luxury hospitality, preferably in luxury hotels, fine dining, private members clubs, VIP guest relations, or luxury events
• Strong network and in-depth understanding of the New York City luxury and hospitality community
• Exceptional communication and interpersonal skills, polished and warm demeanor
• Proven track record in creating VIP experiences, events, and partnerships
• Highly organized with excellent attention to detail and follow-through
• Comfortable acting as a visible ambassador for a luxury brand
• Genuine passion for hospitality and delivering memorable, personalized experiences

Day-to-Day Responsibilities:

• Lead and continuously enhance the overall client experience in the boutique
• Welcome clients with warmth and sophistication, anticipating their needs at every interaction
• Build lasting relationships to become a trusted point of contact for clientele
• Develop partnerships across luxury apparel, beauty, fragrance, wellness, and lifestyle brands
• Coordinate intimate in-store activations, private events, brand collaborations, and VIP experiences
• Engage with local restaurants, hotels, hospitality businesses, and community partners to expand reach
• Collaborate closely with sales, marketing, and boutique leadership to ensure seamless guest experiences
• Maintain an active knowledge of NYC’s luxury hospitality, dining, fashion, and cultural scenes
• Uphold the highest standards of discretion, professionalism, and personalized service
• This role is ideal for a polished professional who thrives in a highly personalized environment and seeks to make a meaningful impact within the luxury hospitality and retail sectors.