Client Experience Manager
About this role
Job title: Client Experience Manager
About the Role Based at our Emporio Armani flagship store in Milan, the Client Experience Manager oversees the daily store operations to ensure a seamless, elevated client journey aligned with the brand’s values and identity. This role acts as the strategic and operational link between business objectives and floor execution, guiding sales activities, coaching the team, and driving KPI-driven commercial decisions.
What You'll Do
- Preside over the sales floor to ensure all activities run smoothly, resolving operational obstacles in real time and maintaining luxury brand standards
- Provide daily on-the-floor coaching and structured feedback to Client Advisors and Department Managers to develop sales techniques and client relationship skills
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