About this role
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.
The Client
Experience
-
Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
-
Responsibilities of the Client
Experience
Associate:
- Learn the Movable Ink platform and email industry ecosystem
- Support Client experience managers on named accounts as backup contact
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
- Support in the creation and execution of PowerPoint presentations for client Business Reviews and Status meetings
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
- Proactively manage schedule of client meetings and Business Reviews, including preparing swag and administrative and logistical elements
- Manage contact roles in Salesforce for all client organizations
- Take minutes in client meetings
- Troubleshoot queries and QA campaign setups for clients
- Produce written documentation for custom projects
Qualifications
-
Must be fluent in English and German
-
Ability to manage multiple deadlines and deliverables simultaneously
-
Excellent oral and written communication skills
-
Strong ability to work well with others
-
Adaptability in a fast-changing environment
-
Positive attitude
-
Focuses on outcomes
-
Self-motivated
-
Creative and entrepreneurial-minded
-
Willing to try new things
-
Coachability
-
Desire to learn HTML/CSS/Javascript and Photoshop
-
The base pay range for this position is €60,000/year, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.
-
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.