About this role
Job title: Client
Experience
- Artificial Intelligence Enablement Lead
About the Role
The Client
Experience
- Artificial Intelligence Enablement Lead supports the Client Experience organization by leveraging AI, data, and knowledge systems to improve how client-facing teams operate and how clients access information. This role embeds AI into the Client Experience model—enhancing how content is created, how support is delivered, and how clients engage with knowledge resources such as community, chatbot tools, and documentation.
What You'll Do
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Utilize AI tools (e.g., Claude, Bedrock) to improve internal workflows, documentation, and reporting processes
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Develop and maintain templates and prompt libraries to support consistent, efficient content creation
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Identify repetitive operational tasks and implement AI-assisted solutions to improve efficiency
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Analyze case trends, client interaction data, and engagement activity to identify patterns and operational insights
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Deliver AI capability to provide visibility into client behavior, time sinks, and recurring issues to inform leadership decision-making
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Leverage AI to automate creation and maintenance of internal documentation, including process guides, playbooks, and templates
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Enable consistency in how teams document client interactions, workflows, and operational practices
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What We're Looking For
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Bachelor’s degree in Business, Analytics, Information Systems, or related field (or equivalent experience)
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2–4 years of experience in prompt engineering, operations, analytics, client success, or support environments
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Strong analytical skills with the ability to identify patterns and trends
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Strong written communication skills, particularly in documentation and process definition
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Proficiency in Microsoft Excel (pivot tables, formulas)
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Ability to manage multiple tasks in a fast-paced, remote environment
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Experience using AI tools to solve complex problems (e.g., Claude, Bedrock, or similar platforms)
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Experience in SaaS, ERP, or customer support/client success organizations
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Familiarity with CRM systems (e.g., Microsoft Dynamics 365, Salesforce)
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Experience with reporting tools (e.g., Power BI)
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Experience supporting knowledge management or process improvement initiatives
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Exposure to workflow automation or AI-assisted documentation
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Nice to Have
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Optional/preferred qualifications (only if mentioned)
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Compensation & Benefits
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Salary will generally fall between $47,393 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
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Competitive benefits to support health and financial wellness
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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request.