About this role
Job title: Client
Experience
- Advocate
About the Role
The Client
Experience
- Advocate is an entry-level client support role and first point of contact for client questions and service needs. As part of a regional team, Advocates deliver responsive, high-quality support and begin building knowledge across the Tyler ERP Pro product suite. They own each client issue from initial contact through resolution or escalation, keeping clients informed every step of the way.
What You'll Do
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Manage and respond to incoming client support needs with professionalism and care
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Own each issue through to resolution or proper escalation
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Document interactions and case details thoroughly in line with team standards
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Follow established processes to troubleshoot and resolve a broad range of product inquiries
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Maintain a learning mindset and actively pursue module-specific certifications
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Collaborate with teammates and regional leadership to ensure consistent, effective support
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Provide insight into common trends or client needs to support continuous improvement
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Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable
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Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership
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What We're Looking For
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Desire to build a career in client support, client success, SaaS, or public sector technology
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Excellent communication skills and a strong service orientation
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Ability to manage multiple tasks and stay organized in a fast-paced environment
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Comfort learning technical concepts and using new tools
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Strong sense of accountability—you follow through even when the answer isn’t immediate
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Enthusiasm for growing product knowledge through training and certification
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Team-oriented with a commitment to learning and contributing to shared goals
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Nice to Have
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Compensation & Benefits
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Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
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Great Place to Work & Grow Your Career with meaningful benefits and opportunities (awards and recognition noted in materials).